AgVantis Customer Experience (ACE)

We understand that technology alone cannot satisfy our customer's every need. And so we trust that the scope and accuracy of our services, the reach and personal concern in our support, create strong, enduring and collaborative relationships with our customer-owners.

Throughout our history, AgVantis has targeted a truly exceptional Customer Experience. The ACE has become a way of life at AgVantis, articulating in turn the perceptions of our customers, guaranteeing that every customer interaction is prompt, courteous, professional, and consistent in its accuracy and helpfulness.

The four components of the ACE: Customer Communication; High Quality Customer Service and Support; Customer Collaboration and Talented AgVantis People.

The ACE seeks, through continual and consistent support and communications, to serve as a catalyst for our customers in meeting their goals, while developing and delivering innovative, customer-driven, and cost-effective technological solutions.

We will accomplish our goal by placing talented and experienced people in front of our customers on a daily basis. Our people serve our customers as trusted business partners. Their one responsibility: to give our customers a measurable competitive advantage through innovative business systems, consistent and timely support, and relevant and continual communications designed to drive our customers’ success.

Engage and Collaborate… Engage and Collaborate… Engage and Collaborate… AgVantis serves our customers as a trusted business partner through a highly organized collaboration process. This process enables us to exchange information with our customers stretching from technology support to marketing to issues and compliance.

AgVantis utilizes various forms of customer-driven “workgroups” that work directly with AgVantis’ staff to prioritize and provide input on the products, services and support AgVantis delivers to customer-owners.

This process provides our customer-owners with a steady and ongoing flow of information regarding AgVantis’ overall direction, including projects and key initiatives. This also allows our customer-owners to be heavily involved in the evaluation and selection of our technology systems and infrastructure to insure AgVantis is continually matching our customers’ priorities and needs.

How do we know we are delivering the very best Customer Experience?

We ask our customer-owners to measure AgVantis’ overall services and support quality through the administration of three types of surveys: Service & Support (spot) Surveys; Project Surveys and Annual Service Quality (Customer Satisfaction) Surveys. Every year, we ask our customer-owners to rate the level of AgVantis’ service and support they receive based on their expectations and the performance of other vendors.

By capturing this type of quantifiable feedback through the use of these surveys, we are able to make AgVantis’ customer experiences even more effective and responsive and together we make AgVantis a better place to do business.

The feedback captured from each survey is converted into AgVantis’ Annual Service Quality Rating. By leveraging the power of talented staff members, customer collaboration and customer feedback AgVantis will continue to provide high quality service and responsiveness to all of our customer-owners as exhibited in AgVantis’ 2008 Annual Service Quality Rating (5.26).