2009 Service Quality Rating Results

One of the primary goals of AgVantis is to continually provide high quality services, but also a service corporation that has a culture that emphasizes service to our customer-owners. Every fall, AgVantis performs a service quality survey with our customers.

We ask our customer-owners to measure AgVantis’ overall services and support quality through the administration of three types of surveys: Service & Support (spot) Surveys; Project Surveys and Annual Service Quality (Customer Satisfaction) Surveys. Every year, we ask our customer-owners to rate the level of AgVantis’ service and support they receive based on their expectations and the performance of other vendors.

By capturing this type of quantifiable feedback through the use of these surveys, we are able to make AgVantis’ customer experiences even more effective and responsive and together we make AgVantis a better place to do business.

The feedback captured from each survey is converted into AgVantis’ Annual Service Quality Rating. By leveraging the power of talented staff members, customer collaboration and customer feedback AgVantis will continue to provide high quality service and responsiveness to all of our customer-owners. This is exhibited in The AgVantis’ 2009 Annual Service Quality Rating: 5.68 (the annual quality service rating is based on a seven-point scale).

This score indicates our customer-owners 'agree' with the quality and effectiveness of the service and support they recieve from AgVantis.